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Import visits
Bring completed visits into a consistent customer record. Review dates, coverage, and the service context.
Built for repeat-visit businesses
Retention software for fitness, pilates and yoga studios
Track class attendance gaps. Spot first-month drop-off. Reti drafts messages you review and send.
The problem
Retention is not a guessing game
Most service businesses track bookings, not returns. Completed visits tell you who actually comes back. RetentionTek starts with completed visit history, not future appointments.
Class attendance gaps
Fitness studios operate on recurring class schedules. A member who misses two consecutive weeks is at risk. RetentionTek imports your completed visits and learns the expected attendance cadence per member. When a member passes their expected return window, they appear in the overdue list with the last class attended, expected date, and days overdue.
First-month drop-off
New members often drop off in the first 30 days. RetentionTek separates first-to-second-visit conversion from established return adherence. The score shows both components so you see where the drop-off happens. Import your completed visits and the dashboard surfaces the gap between what you expect and what actually returns.
Win-back drafts you control
Reti reads the visit history and the reason the member was flagged. It produces an editable draft that references the last class and the typical attendance window. You review the wording, make changes, and approve the send. The message goes from your own email address. Drafting uses Co-Pilot credits, not email credits. Ten drafts per workspace per UTC day.
Import from your check-in system
Export completed visits as CSV or XLSX from your check-in or booking system. Maximum 2 MiB, 5,000 rows, 80 columns. The import maps customer identifiers, visit dates, attendance status, location, and service category. De-duplication prevents double-counting. No provider integration is required.
How it works
From visits to a decision in three steps
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Understand the evidence
Review an explainable score and the return patterns behind it. See what the history supports and where it is incomplete.
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Choose what happens next
Use the review queue to prioritize attention. A team member reviews the evidence and approves the next step.
RetentionTek's Retention Agent explains the score and supports the review workflow. Reviewing a signal does not automatically contact a customer or book an appointment.
Honest limits
What you should know before you start
SMS is not active
Email drafting and sending from your own inbox are the available channels.
Score withheld under 30 mature customers
The Retention Score is withheld when fewer than 30 mature customers exist per component. You still see the raw visit data and the overdue list.
No automatic sending
Reti drafts messages you edit. You approve the send from your own connected inbox. Nothing sends without your explicit approval.
Not an EMR
RetentionTek does not store medical records, diagnoses, or treatment notes. It works with operational visit data you export from your booking system or POS.
Simple pricing
Core plan: $249 per month or $2,490 per year
Includes the Retention Score, overdue review queue, Reti drafting (10 per workspace per UTC day), CSV and XLSX import, and the 14-day trial with 1,000 email credits (10 credits per email, up to 100 emails). No discount language. No hidden fees.
View full pricingFrequently asked questions
Practical answers
Do class check-in exports work?
Yes. Export completed visits as CSV or XLSX from your check-in or booking system. The import maps customer identifiers, visit dates, attendance status, location, and service category.
Does it send messages automatically?
No. Reti drafts a message you edit. You approve the send from your own connected inbox. Nothing sends without your explicit approval.
Is SMS included?
No. SMS is not active in the current release. Email drafting and sending from your own inbox are the available channels.
What file formats can I import?
CSV and XLSX. Maximum 2 MiB, 5,000 rows, 80 columns. De-duplication is applied on import.
Does it replace my booking system?
No. Keep your booking system as the operational source. Import a scoped export to analyze retention.
What if I have fewer than 30 clients?
The Retention Score is withheld when fewer than 30 mature customers exist per component. You still see the raw visit data and can review the overdue list manually.
Bring back more customers
Make the next return
part of the plan.
Tell us about your business, your visit history, and the retention questions you want to answer.