Texting registration help for appointment businesses
Before a business can text customers from a regular local number in the US, carriers ask for two things. A brand, which is your business, and a campaign, which is the kind of messages you plan to send. This is called A2P 10DLC registration. It can feel like paperwork in a foreign language. We handle it for you.
Why carriers ask you to register before you text
Texts sent through software from a regular 10 digit number count as application to person messages. Carriers want to know who is sending them and why, so they ask for a registered brand and campaign first.
What we do for you
RetentionTek submits your branded registration under our approved ISV profile, so your registration carries your business name. You answer a short set of questions. We prepare the brand and campaign details, sample messages and opt in description, then submit. You follow each step on your status page. RetentionTek is an authorized Twilio ISV Reseller.
What you need to have ready
Your legal business name and address, your EIN if you have one, a website or public page that shows how customers sign up for texts, and a privacy policy.
How long it usually takes
Most registrations take about 7 to 14 days, but that is a typical estimate, not a promise. Carriers set the pace.
What registration costs
Registration is handled by RetentionTek as part of setup. There are no separate carrier fee amounts for you to track or pay on your own.
Consent, STOP and HELP, in plain words
Customers need to agree to get texts before you send them. Every program should tell people how to stop, by replying STOP, and how to get help, by replying HELP.
Texting for customers inside RetentionTek is rolling out. Registration is the first step, so you are ready when it reaches your account. We cannot promise carrier approval or message delivery, because carriers make those decisions.
Salons, barbers and other appointment businesses
Salons and barbershops use texting for rebooking reminders and follow ups, and the registration steps are the same for any appointment business.
Car detailers and mobile detailers
Whether clients book a detail at your shop or you come to them, texting reminders and follow ups need registration first. We handle it the same way, submitted under our approved ISV profile with every step on your status page.
Frequently asked questions
What is A2P 10DLC registration?
It is how US carriers identify businesses that text customers from a local number. You register your brand, which is your business, and a campaign, which describes the messages you send.
Can you register my business for texting?
Yes. RetentionTek submits your branded registration under our approved ISV profile and shows each step on a status page. RetentionTek is an authorized Twilio ISV Reseller.
How long does registration take?
Most registrations take about 7 to 14 days. That is a typical estimate, not a promise, because carriers review on their own schedule.
Do you guarantee approval?
No. Carriers and their partners decide on every registration. We prepare a careful submission and help you fix anything they flag.
What does registration cost?
Registration is handled by RetentionTek as part of setup, with no separate carrier fee amounts for you to manage.
Can I text customers through RetentionTek today?
Texting for customers is rolling out. Registration gets you ready for when it reaches your account.