Vagaro
Booking, POS, scheduling, payments, marketing, and client management. The operational system of record for appointments and transactions.
Retention layer for Vagaro
RetentionTek works alongside Vagaro
Vagaro runs your bookings, POS, and marketing. RetentionTek reads the visits, scores retention, and helps you follow up. Two tools, different jobs.
Different jobs
Booking system versus retention layer
RetentionTek
Retention analytics, a 0 to 100 score, overdue review queue, and AI-drafted win-back messages you approve. The intelligence layer on top of visit history.
RetentionTek does not book appointments, process payments, run marketing campaigns, or manage schedules. Vagaro does not calculate a retention score, flag overdue clients, or draft follow-up messages.
How it works
From Vagaro visits to a follow-up decision in three steps
01
Export visits from Vagaro
Export completed visits as CSV or XLSX from Vagaro. Include customer name, email, visit dates, service, and attendance status.
02
Import into RetentionTek
Upload the file. RetentionTek maps the columns, de-duplicates, and builds a customer timeline. The Retention Score appears when enough history exists.
03
Review and follow up
See who is overdue. Ask Reti to draft a win-back message. Edit it. Send from your inbox. Nothing sends automatically.
What you get
Retention features Vagaro does not provide
- Retention Score (0 to 100): 40 percent first-to-second visit conversion, 60 percent established return adherence. Withheld under 30 mature customers per component.
- Overdue review queue: Clients who passed their expected return deadline, ordered by recency, frequency, and value.
- Reti drafting: AI-drafted win-back messages referencing the last service and typical return window. Editable. You approve the send.
- Customer segments: New, active, at-risk, lapsed, churned. Computed from visit patterns, not tags.
- No automatic sending: Every message requires your review and approval from your own inbox.
Honest limits
What you should know
Not a booking system
RetentionTek does not book appointments, process payments, or manage schedules.
No direct integration
Import a CSV or XLSX export from Vagaro. Provider logos do not indicate a working connection.
No SMS
SMS is not active in the current release. Email drafting and sending from your inbox only.
Score withheld under 30
The Retention Score is withheld when fewer than 30 mature customers exist per component.
No automatic sending
Reti drafts. You edit. You approve. You send. Nothing sends without your explicit approval.
Simple pricing
Core plan: $249 per month or $2,490 per year
Includes the Retention Score, overdue review queue, Reti drafting (10 per workspace per UTC day), CSV and XLSX import, and the 14-day trial with 1,000 email credits (10 credits per email, up to 100 emails). No discount language. No hidden fees.
View full pricingFrequently asked questions
Practical answers
Does RetentionTek replace Vagaro?
No. Vagaro is your booking, POS, and marketing system. RetentionTek imports completed visits from Vagaro and adds retention analytics, a score, and a follow-up queue. They serve different purposes.
How do I get data from Vagaro into RetentionTek?
Export completed visits from Vagaro as CSV or XLSX, then import into RetentionTek. The import maps customer identifiers, visit dates, attendance status, location, and service category. Maximum 2 MiB, 5,000 rows, 80 columns.
Does RetentionTek send messages automatically?
No. Reti drafts a message you edit. You approve the send from your own connected inbox. Nothing sends without your explicit approval.
Is SMS included?
No. SMS is not active in the current release. Email drafting and sending from your own inbox are the available channels.
What if I have fewer than 30 clients?
The Retention Score is withheld when fewer than 30 mature customers exist per component. You still see the raw visit data and can review the overdue list manually.
Can RetentionTek connect to Vagaro directly?
Not currently. Provider logos on the site do not indicate a working connection. Import a CSV or XLSX export from Vagaro.
Add a retention layer to Vagaro
Start your 14-day free trial
Import visits from Vagaro. Get your Retention Score. See who is overdue. Draft your first win-back message.